Terms of Service

Services

Subject to the terms of this agreement, Synteq will provide VPS, VDS (Virtual Dedicated Servers), Cloud GPU, and Bare Metal dedicated server hosting services as outlined.

Terms

The initial service term of the agreement shall begin on the date that Synteq activates the Customer's services. The Customer will be charged on a monthly, quarterly, semi-annual, or annual basis, where the Customer can opt to renew automatically or manually. Synteq agrees to allow the User to cancel and terminate their services at any time, so long as it's before the due date.

Payments

Fees: Fees for service(s) ordered by the Customer shall begin on the date the initial order is accepted by Synteq and that date shall serve as the monthly, quarterly, semi-annual, or annual anniversary date for all future billings including one-time fees, upgrades, additional services, cancellations, and service credits. Fees are due in advance of the service cycle and will be billed on the anniversary date. Customers can choose to renew their account automatically by selecting the option when placing their first order. Customers can also opt to manually pay their fees. If a Customer has a credit balance on their account, Synteq will automatically apply the credit toward the newest dues. If a Customer does not pay their fees within two (2) days of the billing due date, Synteq will automatically suspend the account. Synteq reserves the right to terminate a Customer's account at any time if the balance is left unpaid.

Fee Increases: Synteq reserves the right to increase service fees. Customers can accept the fee increase by renewing their account. If the Customer does not accept the fee increase, they can cancel/terminate their account with Synteq.

Non-Payment: All payments are due in full on the monthly, quarterly, semi-annual, annual, or triennial anniversary invoice date as dictated by Customer's original subscription agreement. Failure to remit payment for services on the aforementioned due date is a violation of the TOS. Failure to pay for two (2) consecutive days, following the due date, shall result in suspension of public access to Customer services and termination of all Customer data. If Customer contacts us ahead of time, we can pause this automated process and/or work with Customer on data retention or migration.

Service Credits: Service credits will be issued to your Customer account and can only be used to offset future or current billable services. Service credits will not be issued as cash back to the Customer, nor are service credits transferable to other account holders unless your entire account is transferred per the official process. Service credits are not included in any refund guarantees.

Refunds

Synteq offers a 3-day money-back guarantee for specific services. A refund claim must be started within the first 3 days of the initial service term. This policy does not cover costs for any add-on packages and is only applicable to new Synteq customers.

The following are exceptions to the standard refund policy:

• Custom Dedicated Servers: No refunds for any custom dedicated servers (any server that is not instant deploy).
• GPU Products: No refunds for any GPU products (Dedicated or Cloud/VM).
• Promotional Products: No refunds will be provided for any promotional products, including those purchased using discount coupons. Promotional products will be clearly delineated with a [PROMO] tag or similar obvious indication. Only store credit will be issued, and no full refunds will be given under any circumstances.
• Cryptocurrency Payments: Cryptocurrency payments can only be refunded as store credit, not to the original payment method.
• IP Connectivity Issues: No refunds will be provided for issues related to IP connectivity that arise from local regulations or government-imposed restrictions in any country. If the IP is functional and accessible from a technical standpoint outside of such restricted regions, the service will be considered fully operational.

Circumstances under which a full refund is requested and will be denied or subject to the discretion of Synteq to approve or deny: If Synteq has any reason to believe that their Terms of Service or Acceptable Use Policy (AUP) have been violated, abused, or misused in any way or suspension due to outgoing DoS/DDoS attack(s).

SPAM and Unsolicited Commercial Email (UCE)

Synteq has a zero-tolerance policy regarding sending Unsolicited Commercial Email (UCE) or SPAM over our network. Customers may not use or permit others to use our network to transact in SPAM/UCE. Customers may not host, or permit hosting of, sites or information that is advertised by SPAM/UCE from other networks. Upon notification of an alleged violation of the UCE policy, Synteq will immediately start an investigation. If Customer is found to be in violation of our SPAM/UCE policy, Synteq will immediately terminate Customer account and all data, and no refunds will be given.

Security

Customers are prohibited from violating or attempting to violate the security of Synteq's hardware and network. Violations of system or network security will result in civil and/or criminal liability. Synteq will investigate occurrences and cooperate with law enforcement in prosecuting Customers who are involved in such violations.

Suspension of Service

Synteq reserves the right to terminate or suspend network access to any Customer if, in the reasonable judgment of Synteq, the Customer's hosted service is the source of an attack, is found to be in violation of the AUP or TOS in any way, and/or for any other valid reason in which Synteq chooses.

Data Loss/Backups

Customer's use of Synteq's servers and services is at Customer's sole risk. Synteq is not responsible for any data hosted on your server. While complimentary snapshots are provided by Synteq, the Customer agrees to take full responsibility for files and data transferred to/from and maintained on your rented server(s) and agree that it is Customer's responsibility to take additional backups of data residing on your server.

Service/Account Transfers

Service or account transfers are available for a fee of $5 per transfer.

Unauthorized Resellers

We do not support unauthorized resellers. Accounts found to be in violation of this policy are at risk of termination without refund.

Promotions

General: Synteq may, from time to time, offer promotional credits, codes, or other promotions ("Promotional Credits"). Promotional Credits are subject to this TOS (including the AUP) and to any additional terms Synteq communicates with the applicable promotion ("Promotion Terms"). In the event of any conflict between this TOS and the Promotion Terms, the Promotion Terms shall control solely with respect to that promotion.

Eligibility and Use: Unless the Promotion Terms state otherwise: (a) promotions are limited to one per Customer, including its affiliates and any accounts under common ownership or control; (b) Promotional Credits apply only to fees for the services identified in the Promotion Terms and do not apply to taxes, third-party fees, Service/Account Transfer fees, or amounts previously invoiced; (c) Promotional Credits are applied before any other credit balance or payment method on the Customer's account; and (d) Promotional Credits expire on the earlier of twelve (12) months after issuance or the termination or closure of the Customer's account for any reason. Once Promotional Credits are exhausted or expire, all usage will be billed at Synteq's then-current standard rates.

No Cash Value: Promotional Credits are issued without separate charge, including Promotional Credits issued as a match or bonus in connection with a purchase, and only the matched or bonus portion constitutes Promotional Credits. Credits purchased by the Customer are not Promotional Credits and are governed by the Payments and Refunds sections of this TOS. Promotional Credits have no cash value and are non-refundable and non-transferable, including in connection with any Service/Account Transfer. If any purchase giving rise to Promotional Credits is refunded, reversed, or charged back, the associated Promotional Credits are forfeited, and Synteq may charge the Customer at Synteq's standard rates for any of those Promotional Credits already used. Unused or expired Promotional Credits will not be paid out, credited to any payment method, converted to store credit, or otherwise compensated, and services paid for with Promotional Credits are not eligible for refund under the Refunds section of this TOS.

Changes and Revocation: Synteq may modify, suspend, or end any promotion at any time, provided that such changes will not reduce Promotional Credits already issued to the Customer except as set out in this section. To the extent permitted by law, Synteq may determine eligibility for any promotion and may withhold, reverse, or revoke Promotional Credits if Synteq reasonably determines that they were issued in error, were obtained or used through fraud, abuse, or misrepresentation, were issued to an ineligible Customer, or were used in violation of this TOS, the AUP, or the Promotion Terms. In such cases, Synteq may charge the Customer, including through the Customer's payment method on file, at Synteq's standard rates for any usage covered by those Promotional Credits. Promotions are void where prohibited or restricted by law.

Relationship to SLA Credits: Promotional Credits are separate and distinct from any service credits issued under the applicable Service Level Agreement ("SLA") and from the service credits and store credit described elsewhere in this TOS. Promotional Credits are not a remedy for any failure to meet a service level commitment, are not subject to the terms of the SLA, and do not count toward, satisfy, or reduce any SLA credit. SLA credits are calculated only on fees the Customer has actually paid and do not accrue on any portion of the services covered by Promotional Credits.

Laws

Customer agrees to abide by all local, state, and federal laws pursuant to services delivered in the State of Wyoming. All contract terms found herein shall be governed by the State of Wyoming. Customer agrees to use the service in compliance with Synteq's TOS/AUP. Customer agrees that Synteq may amend their AUP without advanced notice. Amendments to the AUP are effective immediately.

Mutual Indemnification

Each party agrees to indemnify and hold harmless the other party, the other party's affiliates, and each of their respective officers, directors, attorneys, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses, and disbursements of any kind and nature whatsoever (including reasonable attorney's fees) brought by a third party under any theory of legal liability arising out of or related to the indemnifying party's actual or alleged infringement or misappropriation of a third party's copyright, trade secret, patent, trademark, or other proprietary right.

Limitation of Liability

Except as described in the SLA, Synteq shall not be liable to Customer for harm caused by or related to Customer's services or inability to utilize the services unless caused by gross negligence or willful misconduct. Neither Party shall be liable to the other for lost profits, direct or indirect, special or incidental, consequential or punitive, or damages of any kind whether or not they were known or should have been known. Notwithstanding anything else in this Agreement, the maximum aggregate liability of Synteq and any of its employees, agents, or affiliates, under any theory of law, shall not exceed the amount paid by the customer for hosting services for the thirty (30) days prior to the occurrence of the event(s) giving rise to the claim.